If you are a new customer, you will create a customer account when you check out. If you are a returning customer, you will need to enter your account ID and order.
To reach the Customer Service designated for you, choose from the following:
- The Shine webstore cannot process international purchases. Click for Canadian order info. Those from other countries can try the MennoMedia webstore to make their Shine DIGITAL product purchases. Credit cards need to purchase in USD or CAD.
- Mennonite Church Canada, Mennonite Church USA, or MennoMedia customers: Go to www.MennoMedia.org to order online, email CustomerService@MennoMedia.org, OR call 1-800-245-7894
. - Church of the Brethren or Brethren Press customers: Email brethrenpress@brethren.org for questions about orders, visit www.brethrenpress.com to order online, OR call 1-800-441-3712.
- All other customers: Email CustomerService@ShineCurriculum.com with questions OR call 1-800-441-3712.
Returns:
To receive credit (not including shipping costs), printed products must be returned in unused, original condition to the warehouse of origin by the date mentioned below. Please double check your packing slip carefully for the correct return location, and package materials carefully to avoid damage in transit.
- Dated print materials must be returned within 30 days after the beginning of the quarter of usage.
- Undated print materials may be returned up to 90 days following purchase.
- Vacation Bible School print materials must be returned no later than September 1. Boxed sets must be returned in complete, original condition to be eligible for refund; items from boxed set may not be returned individually.
- ALL DIGITAL products–including dated curriculum, undated curriculum, and MP3 music files–are NON-RETURNABLE.
Security:
This is a secure website and your account and credit card information will be protected. However, you are responsible for all activity that occurs using your account ID and password.
